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CASE STUDIES

Business Process Modeling with BPMN in a Low-Code Platform

Implementation:

since 2023

Industry:

IT Sector / Process Hyperautomation

Client Profile:

A Polish technology company, a leading provider of Enterprise-class systems and a proprietary low-code platform for automating and orchestrating complex business processes (BPM). The company specializes in implementing solutions for heavily regulated sectors such as banking, finance, insurance, and telecommunications.

Implementation:
Industry:
Client Profile:

since 2023

IT Sector / Process Hyperautomation

A Polish technology company, a leading provider of Enterprise-class systems and proprietary low-code platforms dedicated to automating and orchestrating complex business processes (BPM). Implementation of comprehensive solutions for heavily regulated sectors (banking, finance, insurance, telecommunications).​

Communication Barrier Between Departments
High Technical Threshold for Modeling
Data Confidentiality Requirement

Challenges

The client sought a way to transform business documentation into structured BPMN models. Traditional business process modeling in heavily regulated sectors encounters a communication barrier between business and IT:

  • Manual mapping of procedures described in natural language often led to discrepancies between business intent and technical execution in IT.
  • Creating BPMN diagrams in graphical editors required business analysts to understand the technical specifics of the low-code platform itself.
  • The target solution had to be tightly integrated with the graphical engine of the client's low-code platform.
  • The system had to ensure complete confidentiality of processed information. This precluded sending sensitive business documents and operational procedures to public, external computing clouds.

Solution

Creation and implementation of an intelligent conversational layer that enables the transformation of textual descriptions directly into ready-made process models, based on two key pillars:

  • A set of specialized AI agents interpreting natural language and generating, based on business descriptions, processes designed in a format compliant with BPMN notation. The designed AI agents identify intentions, extract key business steps, map participant roles, and define process boundary conditions.
  • The solution delivers a BPMN process embedded in the graphical interface of the low-code platform, utilizing available fields in the designed process. The system intelligently embeds previously defined organizational fields, variables, and methods of communication with external services into the process.

Client Benefits

Organizational Market Agility

Reduced time to market for changes through processes generated from text.

Technology Democratization

Use of natural language ensures better communication and operational consistency between business and IT.

Integration with Platform Architecture

Generated BPMN models embedded in the technical realities of the given organization.

Sensitive Data Security

Maintaining compliance with restrictive legal regulations and cybersecurity requirements.

Procedure Standardization and Cost Optimization

Software development resulted in a reduction in design errors, decreased need for corrections, and significantly lowered the cost of developing and maintaining Enterprise-class systems.